Frequently Asked Questions

To help with measuring, pop our team an email at hello@themillshop.co.uk and we will be happy to advise!

Yes, we do! Samples are available for all of our Made to Measure and cut-to-size fabrics, so you can see and feel the material before placing your order. You can order up to 5 samples at a time directly from our website.

If you’re looking at our Nets or Voiles with a drop selection box, these are available in the standard drops shown on the website. If you need a different drop, take a look at our Made to Measure range, where your curtain can be made to the exact size you require.

Our ready-made curtains are available in the set widths and drops shown on each product page and can’t be altered.

It depends! Most of our sheer curtains come as single curtains unless the product page says otherwise. This includes many of our Made to Measure, cut-to-size and altered-to-fit nets, voiles and panels.

How do I order a pair?

If you need a pair of curtains for your window, simply divide your total window width by two, enter that measurement on the website, and order two curtains.

For example:

Your window width is 100cm.

The width to enter on the website would be 50cm, as each curtain needs to cover half of the window.

Choose your preferred gather and heading type (where available), then update the quantity in your basket to two to create your pair.

Most of our heavier weight curtains are supplied as pairs. The product page will always confirm whether the curtain is sold as a single or a pair.

Every product has its own care instructions. Simply visit the product page for the curtain you ordered to find the recommended washing and care advice, helping you keep your curtains looking their best for longer.

This depends on what you have ordered. Ready-made items can be returned in line with our Returns Policy.

Any curtains or products that have been Made to Measure, cut to the size ordered, altered to fit, or customised in any way cannot be returned, as they have been made specifically for you.

This depends on what you have ordered. Every product has its own making and dispatch time, which can vary between items. You’ll find the expected timeframe on the product page before you place your order.

Not had a dispatch email yet?

First, check the making and dispatch time shown on the product page for your item. If this timeframe has passed and you still haven’t received a dispatch email, please contact us at hello@themillshop.co.uk with your order number and details of your query. Our team will look into this and get back to you as soon as possible.

I’ve received my dispatch email.

Great news — your order is on its way! Your dispatch email will include your tracking details, which you can use to follow your delivery and help make sure it arrives safely.

Please note that tracking can take up to 24 hours to become active on the courier’s website.

This depends on the item you have ordered. If work has already started on a product that has been Made to Measure, customised, cut to size or altered in any way, we’re unable to cancel the order as it has been made specifically for you.

If you need to request a cancellation, please email hello@themillshop.co.uk as soon as possible with your order number and details of your query. Our team will check the status of your order and let you know what’s possible.

For ready-made products, we may be able to cancel your order if it hasn’t been dispatched yet. If you haven’t received a dispatch email, please get in touch as soon as possible and we’ll check this for you.

If your order has already been dispatched, we won’t be able to cancel it. However, if your items are returnable under our Returns Policy, please contact us and we’ll be happy to help with the returns process..

Once an order has been placed, unfortunately we’re unable to make changes or add items to it.

If you need to make an amendment, please email hello@themillshop.co.uk as soon as possible with your order number and details of your query. Our team will check whether we’re able to stop your order before it is dispatched.

If we’re able to stop the order, we would need to cancel it and you can then place a new order with the items you require.

We’re sorry to hear there’s a problem with your order. We’re always happy to help and will do our best to get things sorted quickly.

My order measures incorrectly.

For the quickest resolution, please email us with your order number and a photo of the curtain laid flat next to a tape measure, clearly showing the measurement.

Something is missing from my order.

Some products may be sent in separate parcels, so your missing item may still be on its way. Each dispatch email will show the items that have been shipped and include the tracking details for that parcel. If you need any further help, please get in touch with our team.

I’ve received the wrong item.

While this doesn’t happen often, we’re sorry that it’s happened with your order. Please email us with your order number and a photo of the item you received, and we’ll look into this for you.

My item is faulty.

We’re sorry to hear there’s a fault with your item. Faulty products will, of course, be replaced or refunded where appropriate. Please contact us with your order number and photos showing the issue so we can resolve this as quickly as possible.

My order has been damaged in transit.

We’re sorry to hear your order has arrived damaged. Please email us with your order number and photos showing the damage, and we’ll look into this for you as quickly as possible.

Our email address:

hello@themillshop.co.uk

Unfortunately, we don’t have a shop or showroom (yet!) — we’re an online-only store.

For fabrics that are Made to Measure, cut to the widths ordered, altered to fit or customised in any way, we offer samples that can be ordered through our website. This allows you to see and feel the fabric before placing your order.

We don’t offer samples for our ready-made items, as these can be returned in line with our Returns Policy if they aren’t quite right for your home.

We run promotions on our curtains and blinds from time to time. To be the first to hear about our latest offers, sign up for our newsletter emails through our website.

Any current offers and promotions will always be shown on our website.